Return Policy

At Quiphralkhak, we want you to be completely satisfied with your purchase of VitaTone Balance. This Return Policy outlines our procedures for returns, refunds, and exchanges.

1. Return Eligibility

1.1 Timeframe

You may request a return within 30 days of receiving your order. Returns requested after 30 days cannot be accepted.

1.2 Product Condition

To be eligible for a return, the product must be:

• Unopened and in its original sealed packaging
• In the same condition as when received
• Accompanied by proof of purchase (order confirmation or receipt)

1.3 Non-Returnable Items

The following items cannot be returned:

• Opened or used products (for health and safety reasons)
• Products with damaged or missing seals
• Products purchased more than 30 days ago
• Products not purchased directly from our website

2. Return Process

2.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer support at help@quiphralkhak.world
2. Include your order number and reason for return
3. Wait for return authorization and shipping instructions
4. Ship the product back using the provided instructions

2.2 Return Shipping

Return shipping costs are the responsibility of the customer, except in cases of:

• Damaged or defective products
• Incorrect items shipped
• Our error in order fulfillment

We recommend using a trackable shipping method and retaining proof of shipment.

2.3 Inspection

Once we receive your return, we will inspect the product to verify it meets our return criteria. This process typically takes 3-5 business days.

3. Refunds

3.1 Refund Processing

If your return is approved, we will initiate a refund to your original payment method. Please note:

• Refunds are processed within 5-7 business days of approval
• It may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider
• Original shipping costs are non-refundable unless the return is due to our error

3.2 Partial Refunds

Partial refunds may be granted in certain circumstances, such as:

• Products returned with visible signs of use
• Products returned without original packaging
• Returns received outside the 30-day window (at our discretion)

3.3 Refund Denial

Refunds may be denied if:

• The product has been opened or used
• The return criteria are not met
• Evidence of misuse or tampering is found

4. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

5. Damaged or Defective Products

If you receive a damaged or defective product:

1. Contact us within 48 hours of delivery
2. Provide photos of the damage or defect
3. Include your order number in your communication

We will arrange for a replacement or full refund, including shipping costs, at no additional charge to you.

6. Wrong Item Received

If you receive an incorrect item, please contact us immediately. We will:

• Provide a prepaid return label
• Ship the correct item at no additional cost
• Or issue a full refund if preferred

7. Cancellations

You may cancel your order before it ships by contacting us immediately at help@quiphralkhak.world. Once an order has shipped, it cannot be cancelled and must be returned following our standard return process.

8. European Union Rights

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason (the "cooling-off period"). This right is in addition to our standard return policy.

To exercise this right, you must inform us of your decision by a clear statement. The withdrawal period expires 14 days from the day on which you acquire physical possession of the goods.

9. Contact Information

For any questions about returns or refunds, please contact our customer support team: